JCA Global Terms and Conditions to proceed:

JCA Hub Terms and Conditions

These Terms and Conditions consist of clauses relating to JCA questionnaires, reports, programmes and materials; and JCA’s privacy policy. By continuing to use the JCA Hub you agree to be bound by the Terms and Conditions contained within this agreement.

1.1   In these Terms and Conditions, “JCA” and “we” means JCA Global Ltd and “you” means the person that is logging onto and using the JCA Hub.


1.2   Other definitions are:

1.2.1         “Accredited User” means someone who has been trained and accredited in one or more JCA Questionnaire or JCA Standard Programme;

1.2.2         “Administrative User” means someone who uses the JCA Hub to administer JCA Questionnaires and associated reports on behalf of one or more Accredited Users;

1.2.3         “JCA Questionnaire” means one of JCA’s psychological questionnaires and the associated reports for which JCA provides training in order for a person to be accredited in the use of the questionnaire and associated reports, for example, but not limited to: Emotional Intelligence Profile Executive report, Emotional Intelligence Profile Development Summary, Emotional Intelligence Profile Snapshot, Team Emotional Intelligence Profile, Leadership Climate Indicator and associated individual or group reports, Personality Type Profile and associated reports, and 360 questionnaires and associated reports;

1.2.4         “JCA Standard Programme” means one of JCA’s standard programmes for which JCA provide masterclass training in order for a person to be accredited in the use and delivery of the programme and associated materials, for example, but not limited to Introduction to Emotional Intelligence, Managing with Emotional Intelligence, Leading with Emotional Intelligence, Introduction to Emotional Intelligence, Organisational Climate Change, and Developing Teams through Emotional Intelligence;

1.2.5         “JCA Materials” means any electronic or paper based materials produced by JCA and includes, but is not limited to, facilitator guides, participant workbooks, presentation slide decks, paper handouts, activity materials (such as feelings grid, or attitude grid materials), memory jogging or summarising card, journals, and mats.


1.3   These Terms and Conditions apply to your ongoing use of the JCA Hub, JCA Questionnaires, JCA Standard Programmes and JCA Materials to the exclusion of any other terms and conditions specified by you or any of our previous terms and conditions.


1.4   If you are an Accredited User, the training course you attend, if successfully passed, may accredit you personally in one or more JCA Questionnaires or JCA Standard Programmes. You must be accredited in each JCA Questionnaire or JCA Standard Programme before you use it, for example, but not limited to, purchase and use with a non-accredited individual, such as a coachee or workshop participant. For the avoidance of doubt your accreditation in a JCA Questionnaire or JCA Standard Programme does not accredit or give permission for others in your organisation or any other third party to use said JCA Questionnaire or JCA Standard Programme.


1.5   If you are an Administrative User you may administer JCA Questionnaires and associated reports on behalf of Accredited Users within your organisation.


1.6   Prices and specifications of JCA Questionnaires, JCA Materials and JCA Standard Programmes are correct at the time of publication in JCA's current price list or other relevant literature, but are subject to change without notice. JCA Questionnaires, JCA Materials and JCA Standard Programmes may also be withdrawn without notice.


1.7   Training courses, JCA Questionnaires, JCA Standard Programmes and JCA Materials are supplied on the understanding that JCA does not have any liability of any kind (including negligence) to you or third parties in connection with the training or your use of JCA Questionnaires, JCA Standard Programmes or JCA Materials.


2.      Your Commitments

2.1   You will use JCA Questionnaires, JCA Standard Programmes and JCA Materials that you are accredited for with all the skill, care, diligence and professionalism expected of an experienced and professional coach or facilitator and in-line with The British Psychological Society Code of Ethics and Conduct. See https://beta.bps.org.uk/sites/beta.bps.org.uk/files/Policy%20-%20Files/Code%20of%20Ethics%20and%20Conduct%20%282009%29.pdf.


2.2   You will ensure you have suitable insurance in place to cover your practice.


2.3   Excepting for JCA Questionnaires which can be used stand-alone, if accredited, you will use and deliver JCA Standard Programmes in their entirety and as defined by JCA in the facilitator handbook. For clarity you will not use individual components, sections, activities or JCA Materials from a JCA Standard Programme. Permission may be separately granted for you to use individual components, sections, activities or JCA Materials from a JCA Standard Programme. This would normally involve a JCA consultant reviewing your proposed use and there may be a charge associated with this process and ongoing use. Please contact us for more information. This clause is in place, in part, to ensure the JCA Standard Programmes ar used as designed and therefore reduce the risk of any issues arising through the use of the programmes.


2.4   You will not provide assistance or JCA Materials to any individual or third party not accredited in a JCA Questionnaire or JCA Standard Programme to lead workshops, coach teams or individuals or lead sessions using said JCA Questionnaire, JCA Standard Programme or JCA Materials.


2.5   You commit to ensuring that every JCA Questionnaire that requires a debrief session, for example, but not limited to: Emotional Intelligence Profile Executive report and Emotional Intelligence Profile Development Summary report, is delivered to an individual with a debrief session.


2.6   JCA Questionnaire and report confidentiality must be upheld.  Reports are the property of the individual named on the report. You should take reasonable pre-cautions to ensure the privacy of this information as well as will upholding relevant local laws on data protection and data privacy. 


2.7   If an Accredited User or an Administrative User leave your organisation you will ensure their login is disabled, or you will contact JCA for assistance in actioning this.


3.      Purchase of JCA Materials

3.1   Subject to availability, JCA normally dispatches standard (non-personalised) JCA Materials within 5 business days, but in any event within 30 calendar days, following receipt of funds paying for, or a valid purchase order for, the order.


3.2   Standard delivery charges, based on a next day courier service, to cover postage and packaging will apply to all paper based JCA Materials.


3.3   JCA will not accept any JCA Materials for return except for within one month of dispatch by JCA for defective goods. JCA will not reimburse any shipping or delivery costs incurred to return JCA Materials.


4.      Intellectual Property

4.1   You acknowledge that any and all of the Copyrights, Trademarks and other intellectual property rights used or embodied in or in connection with your use of JCA Questionnaires, JCA Standard Programmes and JCA Materials will remain the property of JCA.


4.2   You may not modify or copy any of the JCA Questionnaires, JCA Standard Programmes, or JCA Materials for resale, rental, give away or any other form of distribution without the prior written consent of JCA. All rights title and interest in the JCA Questionnaires, JCA Standard Programmes and JCA Materials will remain with JCA.


General Terms


5.      Each of the above and below Terms and Conditions shall be read and construed independently of each other so that if one or more is held to be invalid for any reason whatsoever, then the remaining Terms and Conditions shall be valid. Further, if any Term or Condition is found to be void, but would be valid if some part of it were deleted, then such Term or Condition shall apply with such modification as may be necessary to make it valid and effective.


6.      Rights granted under these Terms and Conditions are not assignable, transferable, saleable or subject to sub-license agreement without the prior written approval of JCA.


7.      Our failure at any time or for any period to enforce any one or more of these Terms and Conditions shall not be a waiver of them or a waiver of our right to enforce such Terms and Conditions in the future.


8.      We shall not be responsible for any failure to perform our obligations due to circumstances beyond our control.


9.      We reserve the right to change these Terms and Conditions at any time without prior notice to you.


10.    These Terms and Conditions are governed by English Law and we and you submit to the exclusive jurisdiction of the English courts.


Privacy Policy

Maintaining your privacy is our top priority. We adhere to the following principles to protect your privacy in relation to your use of the JCA Hub software (“JCA Hub”) created by JCA Global Ltd (“JCA”) for computing devices, including laptops, desktops and mobile devices. The JCA Hub is a development and assessment administration tool which is configurable for JCA’s clients.

By using the JCA Hub, you are consenting to our processing of your information as set forth in this Privacy Policy now and as amended by us. "Processing,” means using software on a computer/hand held device or using or touching information in any way, including, but not limited to, collecting, storing, deleting, using, combining and disclosing information, all of which activities will take place in the European Economic Area under UK data protection standards.

Personal Information

We handle your information in accordance with applicable UK data protection laws.

The JCA Hub obtains the information you, or an administrator on your behalf, provide when you access and use the system. When you register with us and use the JCA Hub, you generally provide (a) your name, email address, user name, password and other registration information; (b) progress-related information, such as when you complete answers to a questionnaire; (c) information you provide us when you contact us for help; (d) information you enter into our system when using the JCA Hub, such as additional profile information.

We may also use the information you provide to us to contact you from time to time to provide you with important information, required notices and marketing promotions.

We protect your personal information and will only provide it to third parties: (1) with your consent; (2) where it is necessary to carry out your instructions; (3) as reasonably necessary in order to provide our features and functionality to you; (4) when we reasonably believe it is required by law, summons or other legal process; or (5) as necessary to protect the rights, property, or safety of JCA, our clients, and the public.

Data captured on the JCA Hub is processed and stored at Fasthosts Internet Limited. Fasthosts Internet Limited is registered with the Information Commissioner’s Office (Registration Number: Z2154514).

The data is managed by JCA Global Ltd. JCA is registered with the Information Commissioner’s Office (Registration Number: Z5176267).

JCA Hub users’ contact information, response data and ratings are accessible to a limited number of specifically authorised employees of JCA. All operators are employed under contracts that set down strict confidentiality regulations governing their behaviour.

Contact details may be used by JCA to invite JCA Hub users to take part in research and surveys related to the self-assessment or 360-degree feedback process. Participation in these research and surveys is entirely voluntary.

In addition, the JCA Hub may collect certain information automatically, including, but not limited to, the type of computing device you use, your computer’s unique device ID, the IP address of your computer, your computer’s operating system, the type of Internet browsers you use, and information about the way you use the JCA Hub.

This JCA Hub does not collect precise information about the location of your computing device.

Psychometric Questionnaires

If you complete a JCA Psychometric Questionnaire (e.g. Emotional Intelligence Profile (EIP), Leadership Climate Indicator (LCI), Personality Type Profile (PTP)), you will be asked to provide some personal information such as your age, gender, and job seniority level. We collect and store this information in order to perform statistical analyses of our Questionnaires and to conduct research studies. This information is kept strictly confidential. Questionnaire response data is accessible by JCA.

By completing a Questionnaire, you agree that the data you give when completing the Questionnaire can be used by JCA for research purposes, which will help to improve future versions of the Questionnaire. No individual will be identified or identifiable in any research findings or results created from such data since the data we use for research purposes is anonymised. If you do not want your data to be used in this way, please do not complete the Questionnaire.

Questionnaire responses will be compiled, and typically findings will be made available to you in the form of a report. Some JCA Psychometric Questionnaire reports will need to be fed back to you by an accredited Feedback Facilitator. The Feedback Facilitator may be a JCA employee or a third party instructed by you, JCA or your employer. If you do not want your data to be used in this way, please do not complete the Questionnaire.

Opt-out rights

You can stop all further collection of information by the JCA Hub by not accessing and using the JCA Hub.

Data Retention

We keep your information for as long as your account is active or as needed. For example, we may keep certain information even after you close your account if it is necessary to comply with our legal obligations, meet regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce this agreement.

Security and Data Protection

We maintain strict security standards with a view to preventing unauthorised access to your data. We use leading technologies such as (but not limited to) data encryption, firewalls and sever authentication to protect the security of your data. JCA observe these privacy standards and any third parties who work with and for us (as they may do to provide services connected with this JCA Hub) are required to observe these privacy standards.


The JCA Hub uses "cookies", a technology that installs information on a website user's computer to permit the website to recognise future visits using that computer. Cookies enhance the convenience and use of the website.

For example, the information provided through cookies is used to recognise you as a previous user of the website, to track your activity at the website in order to respond to your needs, to offer personalised web page content and information for your use, to automatically populate online forms with your personal information for your convenience, and to otherwise facilitate your website experience. You may choose to decline cookies if your browser permits, but doing so may affect your use of this website and your ability to access or use certain website features.

Your Responsibilities

You are responsible for keeping your computer, phone or tablet (or any other device you use to access the JCA Hub) secure both physically (by ensuring that nobody else handles it) and electronically (by avoiding loading or running any software on it that might pose a security risk), and keeping all passwords secret.


This Privacy Policy may be updated from time to time for any reason. We will notify you of any changes to our Privacy Policy by posting the new Privacy Policy here. You are advised to consult this Privacy Policy regularly for any changes, as continued use is deemed approval of all changes.

Contact Us

If you have any questions regarding privacy while using the JCA Hub, or have questions about our practises, please contact us via email at productinfo@jcaglobal.com.